Help! ... How do I? ... What should I do? ...

... Frequently Asked Questions

We get asked many questions from our customers.  Perhaps you have the same questions?  Below are some of our more frequently asked questions (FAQs).  We will continue to add to our FAQs in order to better serve you.  Should you have any questions on the products we service, please call or write us at support@perfectabusiness.com

I have constant jamming and white spots on my copy.

Moisture in paper may cause your copier to jam. To eliminate this problem always reseal the paper package if you don’t use the entire ream. The inside of most paper reams have a wax sealant to repel moisture. The moisture also prevents toner from sticking to the paper electrically, which causes spots.

How do I prevent moisture in my paper.

Leave your copier on all the time. Most machines today will power down to a cost saving, energy saving low power mode. This enables the machine to warm up quickly. It also generates enough warmth to dry out moisture in your copier and paper.

Every Monday I have problems with jamming.

Cure the Monday morning blues by removing all of the paper left in your machine over the weekend. This paper has moisture in it. Hint: use this paper in your laser printers!

I have spots and marks in the same place every copy. What should I check?

Your glass or your original. These are the only two items in the machine that don’t move. You can clean your glass with any glass cleaner. Get at glass level and look across the glass to see if there is any ink on the glass. This may require using a rubbing alcohol to remove tougher stains.

If all else fails then your machine may need service - or maybe you just need some additional help. Give us a call or write us at support@perfectabusiness.com for assistance.  We are here to help you.

Call (800) 500-4241 or E-mail sales@perfectabusiness.com